About Us
| Welcome!
Thank you for visiting us at BigBobSports.com. We would like your shopping
experience to be fun, fast and easy.
We are located
in the southern New England sports market. Our location is at the
Northford Ice Pavilion, Northford, CT.
If for any reason
you need additional information or have a question about our products,
service or order status, please call us toll free 1-877-217-6636.
You can email us sales@bigbobsports
of course 7 days a week any time of the day.
Policy Section
- Specials
- Shipping
- Taxes
- Returns
- Warranty
- UPS Tracking
|
Policies section
Limited quantities available on all specials
We will attempt to beat any verifiable price for the identical item on the net.
Email us with the item name, price and the Web site URL where you found a better
price and we will attempt to beat their price.
Shipping Information:
All shipping is via UPS or when available United States Mail. There are four options
for shipping. If an item is not available or is backordered notification will
be sent. Within the notification we will ask if the item is to be shipped when
available or the order cancelled.
Connecticut residents receive free shipping via UPS Ground on orders over
$50.
All orders over $199 receive free shipping via UPS Ground for residents of
the continental United States.
In stock items ordered Monday-Friday before 2pm usually ship same day:
- UPS Ground requires 7 business days to arrive from ship date.
- UPS 3 Day Select requires 3 business days to arrive from ship date.
- UPS 2 Day Air requires 2 business days to arrive from ship date.
- UPS Overnight will arrive by the afternoon of the day after shipping, Monday
through Thursday, packages shipped overnight on Friday will arrive by Monday
afternoon.
Orders outside of North America:
We are no longer shipping overseas. Problems with bad orders and unverifiable
credit cards have driven us to stop taking order from overseas. If you would
like to place an order call us and we maybe able to accomodate you but we will
require payment first before the order is shipped. Payment must be in the form
of cashiers check in US Funds. All tariffs and shipping charges are the responsibility
of the customer and BiBobSports.com is not responsible for items not recieved
after they have left our warehouse.
Taxes:
Any orders shipped to an address in the state of Connecticut will be charged the
applicable state sales tax(6%).
Return Policy - Store Credit Only
Store credit and exchanges, must be accompanied by a copy of the receipt and a
Exchange Authorization Number (EA), which should be marked on the receipt and
written prominently on the outside of the return package. To receive a EA number,
please call us Toll Free: 1-877-217-6636 between the hours of 12pm and 8pm Eastern
Time Monday through Friday.
NO EXCHANGE WILL BE ACCEPTED WITHOUT A EA NUMBER.
Exchanges must be received within 30 days of invoice date:
No exchanges will be accepted after 30 days. Used items are not eligible for store
credit or exchanges. Exchanges are processed upon receipt.
Shipping and Handling:
Shipping and handling costs for returns are the responsibility of the customer
and are non-refundable. Ship Returns To:
BigBobSports.coms
Returns
24 Fire-Lite Place
Northford, CT
06472
Warranty:
All items are guaranteed under the manufacturer's limited warranty. Warranty covers
defective material or workmanship. Abuse or improper care is not covered under
the manufacturer's warranty. All items in question must be inspected before any
decision can be made. Some manufacturer's may repair rather than replace. Hockey
sticks and blades do not have a guarantee or warranty against breakage.
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